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+372 622 4599

Personal data processing at PZU Kindlustus (privacy policy)

Collection of personal data

We collect information containing personal data about the persons (clients) to whom we provide services related to insurance activities, including policyholders, persons equalised with the policyholder in the insurance contract, insured persons, beneficiaries, injured persons or persons with whom we hold negotiations about entering into a insurance contract. We also collect information containing personal data about the persons who caused insured events and witnesses.
Upon the collection of personal data, we send queries to stage or local government agencies, health service providers or other third parties. Collected personal information includes, but is not limited to the person’s name, personal identification code, date of birth, address and contact details, age, place of work, position, business activity, hobbies, insurance and loss history, sensitive personal data (primarily health data and date about the offences the person committed or fell victim to).
We need the collected information for the assessment of the insurance risk or other activities carried out prior to the entry into the insurance contract and the issue of the policy, also for the determination of the performance of the obligations arising from the contract and the scope of their performance or for exercising the right of recourse in order to guarantee the transparency of the performance of insurance contracts and their compliance with the requirements of legislation.

Consent

Relation to other intra-group reporting and procedures. Such financial companies are PZU Group and AB Lietuvos draudimas.
In other cases, we forward personal data to third parties only with the written consent of the person whose data are forwarded.

Marketing

In order to make targeted offers for marketing purposes, we make queries in the collected personal data, analyse the data, sort them and make samples of them. In order to study the habits of our clients, we organise surveys and record, streamline, analyse and use the obtained data for offering new additional insurance services and solutions.
When a contract is entered into, the person grants PZU Kindlustus their consent to use their personal data for offering additional insurance services and marketing information about these services. If you have received marketing information from PZU Kindlustus, you can withdraw your consent to have your personal data processed for marketing purposes at any time and the right to prohibit the processing of your data for studying consumer habits or forwarding marketing information. If you would like to withdraw your consent, send the relevant request to info[ät]pzu.ee.

Retention

We retain personal data until the achievement of the processing goals or the performance of the obligations arising from legislation, considering the claim limitation deadline arising from the insurance contract. After the end of the retention period, we delete electronic data and destroy all other documents.

Your rights

As a client, you have the right to review your personal data at any time at a branch of PZU Kindlustus or by sending the relevant request to info[ät]pzu.ee. The personal data cannot be reviewed if this right is restricted by legislation. If you find that your personal data are not processed in compliance with the contract, the general terms and conditions and/or legislation, you have the right to demand that PZU Kindlustus terminate the processing of your personal data and/or allowing access to them and/or the deletion of the collected data.
You have the right to withdraw your consent to the processing of personal data at any time, except for the cases where personal data processing is permitted without your consent pursuant to law. The withdrawal of consent does not influence the lawfulness of the data processing that took place on the basis of your consent before it was withdrawn.
If you find that the requirements for processing your personal data have been breached, you can demand the termination of the breach by contacting the person responsible for personal data protection at PZU Kindlustus ( isikuandmed[ät]pzu.ee ) or send a complaint to the Data Protection Inspectorate ( http://www.aki.ee/ ).

Person responsible for personal data protection

The person appointed by PZU Kindlustus as the person responsible for personal data protection is the Head of the Legal Department, who:

  • informs, advises and trains the employees of PZU Kindlustus and, on the basis of a contract, the authorised personal data processors of PZU Kindlustus;
  • monitors and checks compliance with personal data protection principles by PZU Kindlustus and, on the basis of a contract, by the authorised personal data processors of PZU Kindlustus;
  • and cooperates with supervision authority and is the primary contact person for the supervision authority in issues concerning personal data processing in PZUKindlustus.
PZU Kindlustus does not give the person responsible for personal data protection any guidelines for the performance of said duties.
You can contact the person responsible for personal data processing in all issues related to the processing of your personal data in PZU Kindlustus by sending a query to isikuandmed[ät]pzu.ee

 

PZU is AB "Lietuvos draudimas" Estonian Branch trademark in Estonia. AB "Lietuvos draudimas" is Lithuanian insurance company, that is part of the international PZU Group. Before entering into an insurance contract, please examine the terms and conditions or dial +372 622 4599 for additional information.