Good to know

• What to do when selling a vehicle

  When selling a vehicle, the motor third party liability insurance contract is automatically assumed by the new owner or authorised user. The contract is assumed at the moment the respective entry is made in the Traffic Register, i.e. when completing the sale in the Estonian Motor Vehicle Registration Centre. The vehicle can be a motor vehicle, motorcycle or a bus.

  All rights and obligations arising from the contract are transferred to the new owner or user, including the obligation to pay the insurance premium. This is independent of whether the previous policyholder was subject to an insurance obligation or not.

  After the sale, when the owner and the authorised user have been changed in the Traffic Register, the contract has been transferred, and the previous policyholder no longer has any rights in relation to the contract.

• What should be done upon a loss event?

  Upon a traffic accident, please call our customer service telephone 6224599 and you will be given the initial guidelines as to what to do next and what the best course of action is.

  Some general guidelines:

  • The first thing is to always ensure the safety of people. If people have been injured as a result of the occurred event, immediately notify the Rescue Board and proceed as instructed.
  • In case of theft, an act of vandalism or robbery, notify the police straight away and proceed as instructed.
  • Try to keep in mind or, even better, write down as much about the circumstances of the accident and take as many photographs as possible – the registration number of the other vehicle, the address of the site of the accident, the contact details of the witnesses, etc.
  • Take all reasonable steps to ensure that the damage incurred does not increase – cover broken windows with plastic film and transport the immobile vehicle to a safe place (a repair shop, car park or home).
  • Notify the insurance company of the damage as soon as possible.

• Changes in contact details

  If you have changed your telephone number, place of residence or e-mail address, please call the PZU customer service telephone 622 4599 or e-mail info[at]pzu.ee to register the change.