For Partners and Suppliers

Powszechny Zakład Ubezpieczeń Spółka Akcyjna Grupp (edaspidi PZU kontsern) on üks suuremaid finantsasutusi Poolas ja Kesk- ja Ida-Euroopas. Sotsiaalne vastutus on PZU ja PZU kontserni ettevõtete äristrateegia oluline osa. PZU kontserni äritegevuses lähtutakse kõrgeimast eetikastandardist, mille väärtuste süsteemi kuulub stabiilsus, terviklikkus, vastutus ja innovatsioon.

We expect our suppliers to adhere to the same standards and principles that we follow in our business operations.

The Group of Powszechny Zakład Ubezpieczeń Spółka Akcyjna, hereinafter referred to as “PZU Group”, is one of the largest financial institutions in Poland and in Central and Eastern Europe. Social responsibility is an important component of the corporate business strategy of PZU and its Group companies. PZU Group’s business activities are carried out to the highest ethical standards, based on a system of values such as stability, integrity, responsibility and innovation.

We expect our Suppliers to adhere to the standards and principles that we follow in our business activities.

• CSR Code

  The “CSR Code for PZU Group Suppliers” is a set of rules for both PZU Group and all its Suppliers, and operating in accordance with the Code and promoting its values are important criteria for potential Supplier qualification and assessment.

  THE PEOPLE

  PZU Group carries out its business activities adhering to generally applicable laws, all rules on work safety, health protection and respect for human rights. PZU Group accomplishes this objective by reiterating these principles in its purchasing policy, information security procedures, occupational health and safety procedures, instructions and internal guidelines of PZU Group. PZU Group also wishes to have an influence on the attitudes of its Suppliers in this respect. We expect that PZU Group Suppliers respect and will respect human rights and prevent discrimination in their
  operations, in particular:

  1. The Supplier shall ensure respect for human rights in his operations and strongly reject any possibility of employing children, and observe the applicable laws prohibiting child labor. In addition, he shall not tolerate any forms of slave or forced labor;
  2. The Supplier shall ensure equal treatment at the workplace and will not apply any discriminatory practices based on age, sex, disability or race;
  3. The Supplier shall comply with law, act with fairness and prevent all forms of corruption in his operations, respect workers’ rights and ensure safety and proper work conditions for his employees;
  4. The Supplier shall manage his employees and the workplace responsibly (e.g. ensuring the development of employees’ competences, promoting a balance between employees’ professional and private life) and shall define his objectives accordingly.

  ENVIRONMENT

  PZU Group takes into account the rights and needs of the environment. It strives to implement solutions that support environmental impact management. The company seeks to limit adverse effects of its activities for the natural environment by implementing environmental initiatives and engaging employees in actions to protect the environment. PZU Group aims to behave pro-environmentally, e.g. by limiting the use of raw materials and natural resources, including water, and by managing them rationally. It strives to continually reduce paper consumption, to manage waste responsibly and to improve the energy balance of the properties it occupies. We are convinced that each of the PZU Group Suppliers shall adhere to the same rules for environmental protection, in particular:

  1. The Supplier shall aim to reduce the amount of waste produced, sort the waste already produced and dispose of it to recycling companies, thus contributing to the use of recycled materials. He shall properly dispose of hazardous waste;
  2. The Supplier shall make rational use of electricity and heat, preferring energy from natural sources. He shall reduce water consumption and prevent its contamination;
  3. The Supplier shall minimize greenhouse gas, exhaust and dust emissions. He shall wisely manage its vehicle fleet, choosing vehicles with smaller engine capacity, better mileage and lower emissions. He shall modernize his fleet by investing, if possible, in environmentally friendly engines;
  4. The Supplier shall take active action to protect the environment and promote such behavior among his employees and contractors.

  BUSINESS ETHICS

  PZU Group, as one of the largest financial institutions in Central and Eastern Europe, is an institution of public trust that operates on the basis of applicable laws.

  PZU Group business ethics represents the vision and values that guide us on a daily basis in our companies. These values set the standards for day-to-day activities and aim to support the strategic vision of PZU Group’s development, which is why we expect that:

  1. The Supplier shall apply the highest business standards in terms of fair and free competition as well as fair and honest communications with clients;
  2. The Supplier shall protect and not disclose any confidential information obtained in the course of cooperation;
  3. The Supplier shall respect intellectual, personal and copyrighted property, as well as other legal rules and regulations arising from the nature of his activities;
  4. The Supplier shall prevent corruption and conflicts of interest, for example, by strictly prohibiting any provision or offering of any undue benefit to anyone in exchange for a specific action or its omission;
  5. The Supplier shall avoid and prevent situations conducive to conflicts of interest in the process of seeking a relationship with PZU Group, and then during its continuation;
  6. The Supplier shall ensure that his employees continue to be trained in applicable standards of business ethics and legal provisions applicable to the rules of conduct set out in this Code.

  PERSONAL DATA PROTECTION – GDPR

  PZU Group shows great care and commitment to ensuring security of its data and protecting its clients’ personal data. It understands the complexity of duties arising from GDPR (General Data Protection Regulation) and ensures that all of its processes comply with GDPR and national legislation on personal data protection. PZU Group expects an equally mature conduct from its business partners.

  The highest standards of personal data protection in effect at PZU Group will be enforced strictly in particular for those Suppliers to whom clients’ personal data are entrusted. The basic requirements in this respect are:

  1. The Supplier shall adhere to all the guidelines and obligations imposed by and arising from GDPR and national legislation on personal data protection;
  2. The Supplier shall educate and require his employees to comply with GDPR and national legislation on personal data protection;
  3. The Supplier shall use utmost care to select those business partners who also meet the above requirements.

• PZU Group Environmental Policy

  The PZU Group¹ operates in an environmentally sustainable manner. We recognize the threats that arise from irresponsible use of natural resources and understand the need for energy and climate transition.  Therefore, we work to minimize the negative impact on the environment and climate in accordance with the principles of sustainable development. In this way, we also respond to the expectations of the market and stakeholders.

  The PZU Group Environmental Policy sets the direction for the PZU Group to effectively manage its environmental impact.  We implement the following principles:

  Principles in the PZU Group:

  1. environmental and climate change aspects are integrated into the business strategy and ESG strategy;
  2. environmental and climate issues are integrated into our key decision-making and management processes;
  3. we manage environmental resources in a sustainable and rational manner;
  4. we assess risks and strive to mitigate possible negative impacts of our activities on the environment;
  5. we monitor environmental indicators and regularly publish the results;
  6. we promote pro-environmental attitudes that counteract climate change.

  Reducing environmental impact

  1. we care for the environment in accordance with the “Green PZU “standard for the PZU Group;
  2. we comply with the law and international environmental standards;
  3. we take environmental and climate aspects into account when selecting the locations where we conduct our business activities;
  4. we implement energy-saving technologies and innovative technical solutions;
  5. we use cars powered by alternative drives and gradually change our vehicle fleet to reduce environmental pollution;
  6. we implement solutions that reduce greenhouse gas emissions resulting from our operations, in particular energy from renewable sources;
  7. we reduce the consumption of water, electricity and heat in our offices and branches;
  8. we reduce the consumption of office supplies, including paper and toners;
  9. we segregate, recycle or, if possible, reuse our office waste;
  10. we encourage our business partners to be actively involved in the energy-climate transition and consider environmentally friendly solutions when selecting suppliers;
  11. we support the development of a low-carbon economy through our products, investments and dialogue with clients;
  12. we conduct education and information campaigns to raise environmental awareness among our employees and suppliers.

  We feel that we are responsible for the environment around us, and the environmental policy adopted by the PZU SA Management Board is applied in the PZU Group.

  The process in the PZU Group is overseen by the PZU SA Management Board Environmental Protection Plenipotentiary.

   

  ¹The PZU Group understood as PZU SA and its subsidiaries according to the list available at: www.pzu.pl/grupa-pzu/zrownowazony-rozwoj

• Anti-Corruption Program

  General Provisions

  1. The purpose of the Anti-Corruption Program (hereinafter referred to as the “Program”) of AB “Lietuvos draudimas” (hereinafter referred to as the “Company,” including its Estonian branch) is to enhance the Company’s reputation by establishing key standards of conduct to prevent corruption risks.

  2. Among others, the Company’s authorized representatives (including insurance agents) and business partners are required to comply with the principles set out in the Program.

  Definitions

  1. The terms and abbreviations used in the Program have the following meanings:
  1.1. Corruption risk factors – situations that facilitate or may facilitate an environment conducive to corrupt practices;
  1.2. Facilitation payment – a form of corruption that involves making small and unofficial payments or other types of benefits to expedite routine actions to which the payer is legally entitled;
  1.3. Corruption – the direct or indirect solicitation, acceptance, offering, or promise of any undue material or personal benefit in exchange for an action or omission related to duties performed within the Company;
  1.4. Material benefit – any tangible benefit given or received by an employee in connection with their position or duties, excluding salary and other legally recognized compensation, as well as customary souvenirs that are not subject to personal income tax;
  1.5. Personal benefit – any intangible benefit that enhances the position of an employee, their relatives, or individuals or organizations with whom they have or have had close professional, business, or personal relations;
  1.6. Bribery – a form of corruption involving the offering or acceptance of any of the following: a) gifts, loans, payments, rewards; b) other material benefits; c) other personal benefits; – to or from another person as an incentive for dishonest or illegal conduct or a breach of trust in the performance of the Company’s tasks.
  1.7. Relative – primarily a spouse, ascendant or descendant relative, sibling, in-law in the same lineage or degree, an adopted person and their spouse, or partner;
  1.8. Business partner – a natural or legal person or an organizational unit without legal personality with whom the Company has a business relationship, primarily involving the supply of goods or the provision of services, excluding services provided by the Company in the context of insurance activities.

  Anti-Corruption Rules and Sanctions

  1. Corruption may be subject to civil or criminal penalties. The Company, its authorized representatives (including insurance agents), and business partners must act honestly and in compliance with legislation, actively fighting against any form of corruption.
  2.In fulfilling business-related obligations, individuals must act ethically and legally, avoiding corrupt practices (particularly by refraining from making decisions based on corrupt customs) and mitigating factors that increase corruption risks.
  3. It is prohibited to offer, promise, give, or demand material or personal benefits to manipulate decisions in proceedings, in particular:
  a) engaging in facilitation payments;
  b) favouring individuals in hiring or promotions;
  c) using forged, altered, or manipulated documents or making inaccurate (unreliable or misleading) entries in accounting records;
  d) proposing or agreeing to pay business partners or clients amounts other than those permitted under contractual agreements;
  e) offering material or personal benefits to officials, employees of business partners, their family members, or relatives.

  Corruption Risk Management

  1. Corruption risks are monitored and managed through the following actions:
  1.1. Establishing clear rules for employee recruitment, promotion, and remuneration;
  1.2. Transparent allocation of work tasks and authorities in job descriptions;
  1.3. Detailed internal regulations on the acceptance and offering of gifts and benefits, conflict of interest management, control of accounting entries, and execution of sponsorship and prevention activities.

  Reporting Corruption

  1. Any suspicions or incidents that may involve breaches of the provisions of this Program must be reported to the Company.
  2. Reports, including anonymous ones, should be submitted through the designated channel for reporting deviations and incidents: https://pzu.ee/rikkumisest-teavitamine/.
  3. It is prohibited to discriminate against individuals who submit reports as referred to in point 1.

  Measures to Limit Corruption Risks

  1. When entering into contracts with business partners and clients, applicable legal provisions and good business practices must be followed, including:
  1.1. Adhering to business ethics principles to ensure transparent business relations;
  1.2. Avoiding situations that may appear inappropriate or inconsistent with legal requirements.
  2. The process of selecting business partners must be transparent. Decisions on cooperation with business partners must be based on objective criteria.
  3. Procurement processes must be conducted in a manner that ensures compliance with the principles of fair competition.

  Measures to Limit Corruption Risks in HR Policy

  1. Employee recruitment and remuneration must be transparent and based on objective criteria.
  2. Personnel management, including recruitment, performance evaluation, promotion, career development, and training, must ensure equal opportunities for employees.
  3. The bonus system used to reward employees must not encourage illegal or unethical behaviour.
  4. Employees must not be penalized for refusing to offer or accept bribes or facilitation payments.

  Social Assistance and Sponsorship

  1. Donations, grants, support for foundations, community centres, associations, and other entities, as well as sponsorship activities (including prevention activities), must comply with applicable laws and other legal regulations.
  2. The activities referred to in point 1 must be documented to allow for verification of decision-making details if necessary.
  3. The provision of free benefits to an interested party or a third party must not be a condition for concluding a business transaction.
  4. Grants, donations, and other social assistance benefits may only be provided to duly registered entities, including charitable organizations, in accordance with applicable legal provisions.

  Accounting Records

  1. Accounting records must be maintained reliably, accurately, and in a verifiable manner.
  2. Measures are implemented to prevent, in particular:
  2.1. The registration of transactions that do not reflect the actual business situation;
  2.2. The recording of expenses based on incomplete or inaccurate documents;
  2.3. The approval of received documents and calculations without proper authorization;
  2.4. The use of falsified documents;
  2.5. Actions that violate established rules and deadlines for the archiving and destruction of accounting records, ensuring their lawful availability.

  Conflicts of Interest

  1. Situations that may lead to conflicts of interest must be avoided, particularly employment in other entities and companies if such positions may negatively affect the objectivity of assessments, decision-making, or corruption risks. 

• Data Sharing

  We support climate change adaptation by making a portion of our loss data freely available to public sector institutions.

  To request access, please contact us at [email protected] and provide the following details:

  • The purpose of data usage.
  • The specific scope of the required data.

  We will review all relevant requests and provide the necessary data.

  If you have any additional questions, feel free to reach out to us anytime.