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+372 622 4599

Comprehensive motor insurance

Please read about the loss adjustment process here.
You can also conveniently order roadside assistance digitally here.

  • Direct handling

      If your car is involved in an accident, you want it to be fixed as soon as possible. Direct handling is a process that helps reduce the time taken to deal with claims by up to 10 days.

      How does direct handling work?

      Direct handling is similar to the way glass damage is handled – you can contact PZU’s partner who will carry out the repairs and communicate directly with the insurance company.

      This saves valuable time spent reviewing your application, confirming the repair quotation and issuing the letter of guarantee. The repair shop can immediately order the spare parts required and start the repairs as soon as possible.

      The process is simple:

      • Contact our direct handling partner.
      • The repair shop will ensure that the criteria have been fulfilled.
      • Agree the time for repairs.
      • No further action is needed from you – the repair shop will communicate with PZU directly.

      75% of casco insurance cases are eligible

      According to PZU statistics, most cases qualify for direct handling, however, the following conditions must be met:

      • You must have a valid casco insurance at the time of the accident (either Casco or Casco Plus package).
      • The sum of the damage (repair quotation) must be under 2000 euro (with deductibles and VAT).
      • The declared driver must have had a valid driver’s license at the time of the accident.

      The list of partners is growing

      Currently, we only offer direct handling with selected partners. The list of partners can be found here.

  • Glass damage

      Instructions in case of a loss event:

      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • NB! The glass partners for Toyota can be found here
      • Please fill in the loss event form at the PZU glass partner and agree on the time for repairing or replacing the windshield

      ENTER SELF-SERVICE

  • Accident

      Instructions in case of a loss event:

      • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      ENTER SELF-SERVICE

  • Technical failure

      Instructions in case of a loss event:

      • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      ENTER SELF-SERVICE

  • Fire

      Instructions in case of a loss event:

      • In the event of fire, inform the Rescue Board immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
      • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      ENTER SELF-SERVICE

  • Vandalism

      Instructions in case of a loss event:

      • In the case of an act of vandalism, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident. Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’slicence of the driver and the calculation concerning the repairs to PZU

      ENTER SELF-SERVICE

  • Theft/robbery

      Instructions in case of a loss event:

      • In the event of theft or robbery, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      ENTER SELF-SERVICE

PZU is AB "Lietuvos draudimas" Estonian Branch trademark in Estonia. AB "Lietuvos draudimas" is Lithuanian insurance company, that is part of the international PZU Group. Before entering into an insurance contract, please examine the terms and conditions or dial +372 622 4599 for additional information.