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+372 622 4599

Comprehensive motor insurance

Please read about the loss adjustment process here.

  • Glass damage

      Instructions in case of a loss event:

      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • NB! The glass partners for Toyota can be found here
      • Please fill in the loss event form at the PZU glass partner and agree on the time for repairing or replacing the windshield
      • You will not need to submit a loss notice to PZU; the glass partner of PZU will take care of it

        Person notifying of damage:

        Vehicle ownerVehicle userRepairshop

        Claim applicant:

        Type of damage *

        Time of accident:

        Where did the accident happen? *

        Vehicle make and model *

        Vehicle owner:

        The allowed file formats are .zip and .rar. Maximum filesize is 20MB.

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    • Accident

        Instructions in case of a loss event:

        • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
        • Please contact the authorised dealership if your vehicle is less than three years old
        • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

          Person notifying of damage:

          Vehicle ownerVehicle userRepairshop

          Claim applicant:

          Time of accident:

          Who was driving when the accident happened:

          Your damaged vehicle information:

          Vehicle owner:

          Please describe the accident:

          The allowed file formats are .zip and .rar. Maximum filesize is 20MB.



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      • Technical failure

          Instructions in case of a loss event:

          • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
          • Please contact the authorised dealership if your vehicle is less than three years old
          • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

            Person notifying of damage:

            Vehicle ownerVehicle userRepairshop

            Claim applicant:

            Time of accident:

            Who was driving when the failure occurred?

            Your damaged vehicle information:

            Vehicle owner:

            Please describe the accident:

            The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


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        • Fire

            Instructions in case of a loss event:

            • In the event of fire, inform the Rescue Board immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
            • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
            • Please contact the authorised dealership if your vehicle is less than three years old
            • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

              Person notifying of damage:

              Time of accident:

              Your damaged vehicle information:

              Vehicle owner:

              Please describe the accident:

              The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


              This site is protected by reCAPTCHA and the Google
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              Terms of Service apply.

          • Vandalism

              Instructions in case of a loss event:

              • In the case of an act of vandalism, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
              • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident. Please contact the authorised dealership if your vehicle is less than three years old
              • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’slicence of the driver and the calculation concerning the repairs to PZU

                Person notifying of damage:

                Time of accident:

                Your damaged vehicle information:

                Vehicle owner:

                Please describe the accident:

                The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


                This site is protected by reCAPTCHA and the Google
                Privacy Policy and
                Terms of Service apply.

            • Theft/robbery

                Instructions in case of a loss event:

                • In the event of theft or robbery, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
                • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
                • Please contact the authorised dealership if your vehicle is less than three years old
                • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

                  Person notifying of damage:

                  Time of accident:

                  Your damaged vehicle information:

                  Vehicle owner:

                  Please describe the accident:

                  The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


                  This site is protected by reCAPTCHA and the Google
                  Privacy Policy and
                  Terms of Service apply.

              PZU is AB "Lietuvos draudimas" Estonian Branch trademark in Estonia. AB "Lietuvos draudimas" is Lithuanian insurance company, that is part of the international PZU Group. Before entering into an insurance contract, please examine the terms and conditions or dial +372 622 4599 for additional information.