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Info:
+372 622 4599

Comprehensive motor insurance

  • Glass damage

      Instructions in case of a loss event:

      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • NB! The glass partners for BMW, Chrysler, Dodge, Fiat, Kia, Lexus, Mercedes-Benz, Mitsubishi and Toyota can be found here
      • If none of PZU glass partners are suitable for you, please call us on +372 622 4599 or send an e-mail to klaasid[at]pzu.ee
      • Please fill in the loss event form at the PZU glass partner and agree on the time for repairing or replacing the windshield
      • You will not need to submit a loss notice to PZU; the glass partner of PZU will take care of it

      Person notifying of damage:

      Vehicle ownerVehicle userRepairshop

      Claim applicant:

      Type of damage *

      Time of accident:

      Where did the accident happen? *

      Vehicle make and model *

      Vehicle owner:

      The allowed file formats are .zip and .rar. Maximum filesize is 20MB.

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  • Accident

      Instructions in case of a loss event:

      • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • If none of the repairs partners recommended by PZU are suitable for you, please call us on +372 622 4599 or send an e-mail to lahendus[at]pzu.ee
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      Person notifying of damage:

      Vehicle ownerVehicle userRepairshop

      Claim applicant:

      Time of accident:

      Who was driving when the accident happened:

      Your damaged vehicle information:

      Vehicle owner:

      Please describe the accident:

      The allowed file formats are .zip and .rar. Maximum filesize is 20MB.



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  • Technical failure

      Instructions in case of a loss event:

      • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • If none of the repairs partners recommended by PZU are suitable for you, please call us on +372 622 4599 or send an e-mail to lahendus[at]pzu.ee
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      Person notifying of damage:

      Vehicle ownerVehicle userRepairshop

      Claim applicant:

      Time of accident:

      Who was driving when the failure occurred?

      Your damaged vehicle information:

      Vehicle owner:

      Please describe the accident:

      The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


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  • Fire

      Instructions in case of a loss event:

      • In the event of fire, inform the Rescue Board immediately by calling 112. Then also make sure to inform PZU that you have called the Rescue Board. Please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
      • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • If none of the repairs partners recommended by PZU are suitable for you, please call us on +372 622 4599 or send an e-mail to lahendus[at]pzu.ee
      • Please contact the authorised dealership if your vehicle is less than three years old
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      Person notifying of damage:

      Time of accident:

      Your damaged vehicle information:

      Vehicle owner:

      Please describe the accident:

      The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


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  • Vandalism

      Instructions in case of a loss event:

      • In the case of an act of vandalism, inform the police immediately by calling 112. Then also make sure to inform PZU that you have called the police. Please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident. Please contact the authorised dealership if your vehicle is less than three years old
      • If none of the repairs partners recommended by PZU are suitable for you, please call us on +372 622 4599 or send an e-mail to lahendus[at]pzu.ee
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’slicence of the driver and the calculation concerning the repairs to PZU

      Person notifying of damage:

      Time of accident:

      Your damaged vehicle information:

      Vehicle owner:

      Please describe the accident:

      The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


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  • Theft/robbery

      Instructions in case of a loss event:

      • In the event of theft or robbery, inform the police immediately by calling 112. Then also make sure to inform PZU that you have called the police. Please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
      • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
      • Please contact the authorised dealership if your vehicle is less than three years old
      • If none of the repairs partners recommended by PZU are suitable for you, please call us on +372 622 4599 or send an e-mail to lahendus[at]pzu.ee
      • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

      Person notifying of damage:

      Time of accident:

      Your damaged vehicle information:

      Vehicle owner:

      Please describe the accident:

      The allowed file formats are .zip and .rar. Maximum filesize is 20MB.


      This site is protected by reCAPTCHA and the Google
      Privacy Policy and
      Terms of Service apply.

PZU is AB "Lietuvos draudimas" Estonian Branch trademark in Estonia. AB "Lietuvos draudimas" is Lithuanian insurance company, that is part of the international PZU Group. Before entering into an insurance contract, please examine the terms and conditions or dial +372 622 4599 for additional information.