Comprehensive motor insurance

Please read about the loss adjustment process here.
You can also conveniently order roadside assistance digitally here.

• Direct handling

  If your car is involved in an accident, you want it to be fixed as soon as possible. Direct handling is a process that helps reduce the time taken to deal with claims by up to 10 days.

  How does direct handling work?

  Direct handling is similar to the way glass damage is handled – you can contact PZU’s partner who will carry out the repairs and communicate directly with the insurance company.

  This saves valuable time spent reviewing your application, confirming the repair quotation and issuing the letter of guarantee. The repair shop can immediately order the spare parts required and start the repairs as soon as possible.

  The process is simple:

  • Contact our direct handling partner.
  • The repair shop will ensure that the criteria have been fulfilled.
  • Agree the time for repairs.
  • No further action is needed from you – the repair shop will communicate with PZU directly.

  75% of casco insurance cases are eligible

  According to PZU statistics, most cases qualify for direct handling, however, the following conditions must be met:

  • You must have a valid casco insurance at the time of the accident (either Casco or Casco Plus package).
  • The sum of the damage (repair quotation) must be under 2000 euro (with deductibles and VAT).
  • The declared driver must have had a valid driver’s license at the time of the accident.

  The list of partners is growing

  Currently, we only offer direct handling with selected partners. The list of partners can be found here.

• Glass damage

  Instructions in case of a loss event:

  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • NB! The glass partners for Toyota can be found here
  • Please fill in the loss event form at the PZU glass partner and agree on the time for repairing or replacing the windshield
  • You will not need to submit a loss notice to PZU; the glass partner of PZU will take care of it

  Who is reporting:

  Private clientBusiness client

  As a private customer, the most convenient and fastest way to notify a claim is PZU self-service.

  ENTER SELF-SERVICE

  Role of the notifier:

  Vehicle ownerVehicle userRepairshop

  Claim applicant:

  Type of damage *

  CrackChip

  Time of accident:

  000102030405060708091011121314151617181920212223

  000510152025303540455055

  Where did the accident happen? *

  Other (please specify)TallinnTartuPärnuRakvereJõhviKuressaareHaapsaluViljandiPaide

  Vehicle make and model *

  Other (please specify)ToyotaLexusBMWFiatKiaMercedes-benzDodgeMitsubishiChrysler

  Vehicle owner:

  Private personCompany (not leasing)SEB Pank ASSwedbank ASDanske Bank A/S Eesti filiaalNordea Bank AB Eesti filiaalCOOP Pank ASDNB Pank ASCitadele Banka Eesti filiaal ASNordea Bank ABLuminor Bank ASLHV Pank ASBigbank ASABLV Bank ASAFIN Baltica ASALD Auotmotive Eesti ASCitadelele Leasing & Factoring OÜCOOP Liising ASDNB Invest Denmark A/S Eesti filiaalEesti PankEvison Grupp OÜLuminor Liising ASNordea Bank Finland Plc Eesti filiaalOP Finance ASParex Banka ASParex Banka Eesti Filiaal ASRentacar ASSEB Liising ASSiemens Financial Services AB Eesti filiaalSwedbank Autopargi Juhtimise ASSwedbank Liising ASSvenska Handelsbanken AB Eesti filiaalTallinna Äripanga ASUnicredit Bank Eesti filiaal ASUnicredit Leasing SIA Eesti filiaalVersobank ASAB Kreditex AS

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  Upload a file (zip, rar) (20MB)

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• Accident

  Instructions in case of a loss event:

  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  Who is reporting:

  Private clientBusiness client

  As a private customer, the most convenient and fastest way to notify a claim is PZU self-service.

  ENTER SELF-SERVICE

  Role of the notifier:

  Vehicle ownerVehicle userRepairshop

  Claim applicant:

  Time of accident:

  000102030405060708091011121314151617181920212223

  000510152025303540455055

  Who was driving when the accident happened:

  Person notifying of loss eventSomeone else

  Your damaged vehicle information:

  Vehicle owner:

  Private personCompany (not leasing)SEB Pank ASSwedbank ASDanske Bank A/S Eesti filiaalNordea Bank AB Eesti filiaalCOOP Pank ASDNB Pank ASCitadele Banka Eesti filiaal ASNordea Bank ABLuminor Bank ASLHV Pank ASBigbank ASABLV Bank ASAFIN Baltica ASALD Auotmotive Eesti ASCitadelele Leasing & Factoring OÜCOOP Liising ASDNB Invest Denmark A/S Eesti filiaalEesti PankEvison Grupp OÜLuminor Liising ASNordea Bank Finland Plc Eesti filiaalOP Finance ASParex Banka ASParex Banka Eesti Filiaal ASRentacar ASSEB Liising ASSiemens Financial Services AB Eesti filiaalSwedbank Autopargi Juhtimise ASSwedbank Liising ASSvenska Handelsbanken AB Eesti filiaalTallinna Äripanga ASUnicredit Bank Eesti filiaal ASUnicredit Leasing SIA Eesti filiaalVersobank ASAB Kreditex AS

  Please describe the accident:

  The allowed file formats are .zip and .rar. Maximum filesize is 20MB.
  
  Upload a video (20MB)Upload a file (zip, rar) (20MB)

  
  
  

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• Technical failure

  Instructions in case of a loss event:

  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  Who is reporting:

  Private clientBusiness client

  As a private customer, the most convenient and fastest way to notify a claim is PZU self-service.

  ENTER SELF-SERVICE

  Role of the notifier:

  Vehicle ownerVehicle userRepairshop

  Claim applicant:

  Time of accident:

  000102030405060708091011121314151617181920212223

  000510152025303540455055

  Who was driving when the failure occurred?

  Person notifying of loss eventSomeone else

  Your damaged vehicle information:

  Vehicle owner:

  Private personCompany (not leasing)SEB Pank ASSwedbank ASDanske Bank A/S Eesti filiaalNordea Bank AB Eesti filiaalCOOP Pank ASDNB Pank ASCitadele Banka Eesti filiaal ASNordea Bank ABLuminor Bank ASLHV Pank ASBigbank ASABLV Bank ASAFIN Baltica ASALD Auotmotive Eesti ASCitadelele Leasing & Factoring OÜCOOP Liising ASDNB Invest Denmark A/S Eesti filiaalEesti PankEvison Grupp OÜLuminor Liising ASNordea Bank Finland Plc Eesti filiaalOP Finance ASParex Banka ASParex Banka Eesti Filiaal ASRentacar ASSEB Liising ASSiemens Financial Services AB Eesti filiaalSwedbank Autopargi Juhtimise ASSwedbank Liising ASSvenska Handelsbanken AB Eesti filiaalTallinna Äripanga ASUnicredit Bank Eesti filiaal ASUnicredit Leasing SIA Eesti filiaalVersobank ASAB Kreditex AS

  Please describe the accident:

  The allowed file formats are .zip and .rar. Maximum filesize is 20MB.
  Upload a file (zip, rar) (20MB)

  
  

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• Fire

  Instructions in case of a loss event:

  • In the event of fire, inform the Rescue Board immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  Who is reporting:

  Private clientBusiness client

  As a private customer, the most convenient and fastest way to notify a claim is PZU self-service.

  ENTER SELF-SERVICE

  Person notifying of damage:

  Time of accident:

  000102030405060708091011121314151617181920212223

  000510152025303540455055

  Your damaged vehicle information:

  Vehicle owner:

  Private personCompany (not leasing)SEB Pank ASSwedbank ASDanske Bank A/S Eesti filiaalNordea Bank AB Eesti filiaalCOOP Pank ASDNB Pank ASCitadele Banka Eesti filiaal ASNordea Bank ABLuminor Bank ASLHV Pank ASBigbank ASABLV Bank ASAFIN Baltica ASALD Auotmotive Eesti ASCitadelele Leasing & Factoring OÜCOOP Liising ASDNB Invest Denmark A/S Eesti filiaalEesti PankEvison Grupp OÜLuminor Liising ASNordea Bank Finland Plc Eesti filiaalOP Finance ASParex Banka ASParex Banka Eesti Filiaal ASRentacar ASSEB Liising ASSiemens Financial Services AB Eesti filiaalSwedbank Autopargi Juhtimise ASSwedbank Liising ASSvenska Handelsbanken AB Eesti filiaalTallinna Äripanga ASUnicredit Bank Eesti filiaal ASUnicredit Leasing SIA Eesti filiaalVersobank ASAB Kreditex AS

  Please describe the accident:

  The allowed file formats are .zip and .rar. Maximum filesize is 20MB.
  Upload a file (zip, rar) (20MB)

  
  

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• Vandalism

  Instructions in case of a loss event:

  • In the case of an act of vandalism, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident. Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’slicence of the driver and the calculation concerning the repairs to PZU

  Who is reporting:

  Private clientBusiness client

  As a private customer, the most convenient and fastest way to notify a claim is PZU self-service.

  ENTER SELF-SERVICE

  Person notifying of damage:

  Time of accident:

  000102030405060708091011121314151617181920212223

  000510152025303540455055

  Your damaged vehicle information:

  Vehicle owner:

  Private personCompany (not leasing)SEB Pank ASSwedbank ASDanske Bank A/S Eesti filiaalNordea Bank AB Eesti filiaalCOOP Pank ASDNB Pank ASCitadele Banka Eesti filiaal ASNordea Bank ABLuminor Bank ASLHV Pank ASBigbank ASABLV Bank ASAFIN Baltica ASALD Auotmotive Eesti ASCitadelele Leasing & Factoring OÜCOOP Liising ASDNB Invest Denmark A/S Eesti filiaalEesti PankEvison Grupp OÜLuminor Liising ASNordea Bank Finland Plc Eesti filiaalOP Finance ASParex Banka ASParex Banka Eesti Filiaal ASRentacar ASSEB Liising ASSiemens Financial Services AB Eesti filiaalSwedbank Autopargi Juhtimise ASSwedbank Liising ASSvenska Handelsbanken AB Eesti filiaalTallinna Äripanga ASUnicredit Bank Eesti filiaal ASUnicredit Leasing SIA Eesti filiaalVersobank ASAB Kreditex AS

  Please describe the accident:

  The allowed file formats are .zip and .rar. Maximum filesize is 20MB.
  Upload a file (zip, rar) (20MB)

  
  

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• Theft/robbery

  Instructions in case of a loss event:

  • In the event of theft or robbery, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  Who is reporting:

  Private clientBusiness client

  As a private customer, the most convenient and fastest way to notify a claim is PZU self-service.

  ENTER SELF-SERVICE

  Person notifying of damage:

  Time of accident:

  000102030405060708091011121314151617181920212223

  000510152025303540455055

  Your damaged vehicle information:

  Vehicle owner:

  Private personCompany (not leasing)SEB Pank ASSwedbank ASDanske Bank A/S Eesti filiaalNordea Bank AB Eesti filiaalCOOP Pank ASDNB Pank ASCitadele Banka Eesti filiaal ASNordea Bank ABLuminor Bank ASLHV Pank ASBigbank ASABLV Bank ASAFIN Baltica ASALD Auotmotive Eesti ASCitadelele Leasing & Factoring OÜCOOP Liising ASDNB Invest Denmark A/S Eesti filiaalEesti PankEvison Grupp OÜLuminor Liising ASNordea Bank Finland Plc Eesti filiaalOP Finance ASParex Banka ASParex Banka Eesti Filiaal ASRentacar ASSEB Liising ASSiemens Financial Services AB Eesti filiaalSwedbank Autopargi Juhtimise ASSwedbank Liising ASSvenska Handelsbanken AB Eesti filiaalTallinna Äripanga ASUnicredit Bank Eesti filiaal ASUnicredit Leasing SIA Eesti filiaalVersobank ASAB Kreditex AS

  Please describe the accident:

  The allowed file formats are .zip and .rar. Maximum filesize is 20MB.
  Upload a file (zip, rar) (20MB)

  
  

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  Privacy Policy and
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