Comprehensive motor insurance

Please read about the loss adjustment process here.
You can also conveniently order roadside assistance digitally here.

• Direct handling

  If your car is involved in an accident, you want it to be fixed as soon as possible. Direct handling is a process that helps reduce the time taken to deal with claims by up to 10 days.

  How does direct handling work?

  Direct handling is similar to the way glass damage is handled – you can contact PZU’s partner who will carry out the repairs and communicate directly with the insurance company.

  This saves valuable time spent reviewing your application, confirming the repair quotation and issuing the letter of guarantee. The repair shop can immediately order the spare parts required and start the repairs as soon as possible.

  The process is simple:

  • Contact our direct handling partner.
  • The repair shop will ensure that the criteria have been fulfilled.
  • Agree the time for repairs.
  • No further action is needed from you – the repair shop will communicate with PZU directly.

  75% of casco insurance cases are eligible

  According to PZU statistics, most cases qualify for direct handling, however, the following conditions must be met:

  • You must have a valid casco insurance at the time of the accident (either Casco or Casco Plus package).
  • The sum of the damage (repair quotation) must be under 2000 euro (with deductibles and VAT).
  • The declared driver must have had a valid driver’s license at the time of the accident.

  The list of partners is growing

  Currently, we only offer direct handling with selected partners.

• Glass damage

  Instructions in case of a loss event:

  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident.
  • With a vehicle with a valid factory warranty, you can go to the dealership.

  ENTER SELF-SERVICE

• Accident

  Instructions in case of a loss event:

  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE

• Technical failure

  Instructions in case of a loss event:

  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE

• Fire

  Instructions in case of a loss event:

  • In the event of fire, inform the Rescue Board immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE

• Vandalism

  Instructions in case of a loss event:

  • In the case of an act of vandalism, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident. Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’slicence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE

• Theft/robbery

  Instructions in case of a loss event:

  • In the event of theft or robbery, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE