Comprehensive motor insurance

Please read about the loss adjustment process here.
You can also conveniently order roadside assistance digitally here.

• Glass damage

  Instructions in case of a loss event:

  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident.
  • With a vehicle with a valid factory warranty, you can go to the dealership.

  ENTER SELF-SERVICE

• Accident

  Instructions in case of a loss event:

  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

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• Technical failure

  Instructions in case of a loss event:

  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE

• Fire

  Instructions in case of a loss event:

  • In the event of fire, inform the Rescue Board immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a repairs partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

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• Vandalism

  Instructions in case of a loss event:

  • In the case of an act of vandalism, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident. Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’slicence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE

• Theft/robbery

  Instructions in case of a loss event:

  • In the event of theft or robbery, inform the police immediately by calling 112. Then also please fill in the electronic offence form on the website of the Police and Border Guard Board. Once you have received a copy of the offence report, please send it to lahendus[at]pzu.ee
  • Contact a glass partner recommended by PZU at the first opportunity, but no later than within 10 days of the accident
  • Please contact the authorised dealership if your vehicle is less than three years old
  • The PZU repairs partner or the authorised dealership will submit the photographs of the damaged vehicle, copies of the technical passport of the vehicle and the driver’s licence of the driver and the calculation concerning the repairs to PZU

  ENTER SELF-SERVICE